Last Updated: March 14, 2024
If you are not satisfied with your purchase, then you have fourteen days to return your item from the time you purchased it. If you have requested curbside pickup or inside-store pickup, you have fourteen days to return your item from the time you purchased it.
Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it, your item must be in its original packaging, your item needs to include the receipt.
Refunds – Pick-up / Curbside
If you requested to pick up your items at the store or curbside pickup steps to follow are:
1- You will need to visit the store with your item you have purchased, you need to provide your receipt and reason of the return.
2- Store will follow eligibility for returning.
3- Store will start the process of your refund to your credit card (or original method of payment or Cash) you will receive a credit in a certain amount of days, depending on your card issuer policies.
Refunds – Delivery
If you received your packages by a mail carrier the steps to follow are:
- Email us info@pawsnwhiskerspetsupply.com.
- Send us the information of your items, reason for the return, a picture of the product and upload a copy of your receipt store. We will review the information.
- Carefully package back the item and send it back to 17850 Wika Rd Apple Valley CA 92307. Once we received the return package, we will notify you of the status of your package and we will begin the process of your refund to your credit card (or original method of payment) you will receive a credit in a certain amount of days depending on your card issuer policies.
Shipping
You will be responsible for paying your own shipping cost for returning your item. Shipping cost is non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.